Our Staff

Operated by Sam & Barbara Mahaffey; Lake Region Repair, Inc. was established in 2002 to offer recreational product sales and support for the growing Lake Anna and surrounding area markets.  Our prior business backgrounds provide the experience needed to operate the business successfully, but more importantly we have a passion for water sports and most types of power sports.  The experience of enjoying these activities with our own family & friends fuels our desire to make these activities equally as rewarding for all our customers who wish to enjoy these same type of recreational activities.

Our product focus is to select a leading product line in a given product segment and focus all of our energies in the marketing and support of that product.  Ideally that product will be a market leading product manufactured in the United States. 

Our support focus is to have our service and sales staff thoroughly trained and certified by the manufacturer's that we represent. Our service technicians take annual training and our shop is supplied with the tools and diagnostic equipment necessary to support today's computer controlled products.  We stock those parts & support items needed on a routine basis and endeavor to have multiple sources of supply where possible.

Our staff focus is to have friendly, courteous personnel who enjoy their jobs and realise that our job is to make our customers feel welcome and to fulfill their requirements as quickly and efficiently as possible.  We focus on the current customer being served and take the time to address all their questions or needs and appreciate the patience of those who may be required to wait a while for service knowing that they will receive the same focused attention at the earliest possible moment.

Additionally, we offer pick-up and delivery service as well as on-site service calls for all products.  We have two dedicated Service Trucks equipped for on-site service and one dedicated pick-up and delivery truck.

ShoreMaster Docks and lifts are typically delivered and installed by LRR staff but can also be purchased directly for those who prefer to "do it" themselves.

 

Dana Smith - Documentation Coordinator & Sales Person

Dana has been with LRR since February of 2006.  She prepares all the documentation to title, register and warranty register all units sold at LRR.  She is also a qualified Sales Person on the boat, PWC, ATV, Ranger & trailer products represented at LRR.  She is also familiar with parts look-up and can assist you with your parts & accessory requirements.  Dana is also a School Bus Driver for Orange County Schools which her daughter Lindsey and son Ryan attend.  Her husband Michael is an equipment operator and driver for Battlefield Farms.

Chris Sullivan - Parts Co-ordinator/Sales Person/Dock & Lift Installer

Like everyone else at LRR, Chris wears multiple hats.  His primary resposibility is to order the parts & accessories for our store and for units under repair.  He is also a qualified Sales Person on all LRR products and assists on Dock & Lift installs and has a passion for motorcycle riding.  Chris has two sons - Troy & Colby - and his wife Michelle is an RN Supervisor for home nursing services.

Joey Wood - Mechanic/Sales Person

Joey has been with LRR since February, 2006 and previously worked at another dealership purchased by us.  He is very experienced and extremely capable on PWCs, Boats (inboards, outboards, & I/O) as well as ATVs & Rangers and also provides on-site repairs for our customers.  He is BRP and Mercury Certified on all products sold at our dealership.  His technical knowledge makes him a great resource to prospective customers as he knows the products from both a technical and operational standpoint.  Joey has a daughter (Jaiden) and likes to ride dirt bikes, fish with his Dad and accessorize his vehicles.